All items are made with the utmost care. Standard shipping times is 3-5 business days (weekends not included). Processing time is anywhere between 1-7 or 7-14 business days, as each order is uniquely handmade to order
We do not process orders on the weekend (Saturday and Sunday) or holidays. All orders placed on those days will be fulfilled the following business day. Exceptions do apply.
Local delivery and pickup is available for Tallahassee residents. You will receive a text and/or email when your order is ready.
Local delivery has a fee of $3, with a $20 minimum order amount.
If you have shipping delays or lost packages marked delivered, but not received, please go to your local USPS to file a claim with your tracking number. Orders will be shipped to the shipping address that is entered during checkout. If there are any errors or typos, you must email within 24 hours of the purchase, so that we may make changes.
Don't forget to let us know when you get it! Tag us on Instagram @sensualessence.co
Due to the special nature of these items (body adornments) Sensual Essence does not offer refunds.
Your order is eligible for return within 7 days of the delivery (due to a craftsmanship error). We will fix and/or replace your item.
We must receive the defective item back in order to fix and/or send out a replacement.
There will be no refunds issued due to a sizing error on the customer's part for orders with a clasp (ordered too small or too large). For traditional strings, please leave a note detailing your need for a larger size.
We have sales and promotions often, there will be NO price adjustments, discount codes do not apply to orders previously placed. Orders can not be edited once the order is placed; you will need to make a new order to add additional items. Only 1 discount code per order will work.